Before you book a removalist, ask for a written quote showing the hourly rate and call-out fee, the deposit and cancellation terms, what is included, and what the movers will not move. DNS Removals puts these details in writing before the move, with standard disassembly and reassembly included in the hourly rate, backed by 16 years of experience, 1,000+ five-star Google reviews and more than 2,500+ moves a year.
Along with asking the right questions, checking removalist reviews can help you understand other customers’ experiences before making your booking.
Before making your booking, ask whether the company offers fixed-price removalist services in Brisbane, use our guide to choose a removalist in Brisbane, follow our moving house checklist to stay organised, and if your move is linked to a property settlement, consider when to book a removalist around a settlement gap.
The key questions are how you will be charged, what is included, what is excluded, what the deposit and cancellation terms are, and whether everything will be confirmed in writing. Also ask about stairs, disassembly and reassembly, very heavy items, paid parking, tolls and anything else that could affect the booking.
A clear answer to these questions makes it easier to understand what you are agreeing to before moving day.
Your written quote should clearly state the hourly rate, call-out fee and any known extras before the move. DNS Removals bills for time worked, door to door, rather than by item, and quotes the rate and call-out fee up front.
Genuine third-party costs such as tolls or paid parking may be passed on at cost and should be disclosed before the move where known. You can request a written quote. Full pricing details are available in the DNS Terms and Conditions.
Your deposit should secure the booking and the cancellation rules should be clear before you pay it. With DNS Removals, the deposit comes off the final bill and is refunded when you cancel more than 48 hours before the booked arrival time. It is fully refunded if DNS cancels. A cancellation fee applies when a customer cancels within 48 hours.
Ask for these terms in writing rather than relying on a verbal explanation. Full details are in the DNS Terms and Conditions.
Standard furniture dismantling and reassembly is included in the DNS hourly rate, and stairs are not charged as an extra. Some specialty items still need preparation before the crew arrives.
DNS does not dismantle or reconnect complex items such as saunas, spa units and gym equipment, so customers need to prepare and disconnect those beforehand. Washing machines also need their transport bolts fitted before moving.
Tell DNS about unusual items when requesting your quote. Full specialty-item details are in the DNS Terms and Conditions.
Very heavy, oversized or specialty items should be declared when you book so the correct crew and truck can be arranged. DNS can handle upright pianos and pool tables with a heavy-lift surcharge, but grand pianos are not moved.
For relevant service information, see our piano removalists, pool table removalists and antique furniture moving experts in Brisbane pages. Full specialty-item conditions are in the DNS Terms and Conditions.
Transport damage should be reported to DNS Removals within 48 hours of the move. Customers can call 1300 379 302 to report an issue.
Before booking any removalist, check that there is a clear reporting process and published contact point. For DNS, you can use the contact us page. Full damage-related details are in the DNS Terms and Conditions.
Asking the right questions is important, but it is also worth knowing how to avoid a dodgy removalist before you confirm your booking.
A good removalist booking should leave you with the key terms in writing before moving day. Check that you have:
DNS Removals has been operating since 2010 and is backed by 1,000+ five-star Google reviews. Visit our customer reviews page for review proof, see our packing and unpacking service if you need help preparing for the move, or contact us to discuss a booking.
Choosing the right removalist is about more than just price. You want an experienced team that arrives on time, handles your belongings with care, and provides clear pricing from the start.
With DNS Removals, you benefit from:
Whether you’re moving a studio apartment or a large family home, our experienced team is committed to making your move as smooth and stress-free as possible.
These five questions cover the main information you should confirm before committing to a removalist.
Ask five things before you book: how they charge, what is included, what they will not move, the deposit and cancellation terms, and whether it all comes to you in writing. DNS quotes the hourly rate, call-out fee and terms before the move. Full details are in the DNS Terms and Conditions.
Yes, your deposit is refunded if you cancel more than 48 hours before the booked arrival time, and it is fully refunded if DNS cancels. A cancellation fee applies when a customer cancels within 48 hours. Full details are in the DNS Terms and Conditions.
Declare very heavy or oversized items when you book so the right crew and truck can be arranged. DNS handles upright pianos and pool tables with a heavy-lift surcharge, but does not move grand pianos. Full details are in the DNS Terms and Conditions.
We prioritize your peace of mind, ensuring every move is smooth.
