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Terms and Conditions – DNS Removals Pty Ltd
These terms and conditions apply to all agreements concerning your request for us to manage the transportation of goods. By booking a move with us, you acknowledge, understand, and agree to these terms and conditions.
In these terms and conditions, “DNS Removals Pty Ltd,” “us,” “our,” or “we” refers to DNS Removals Pty Ltd (ABN 15617903063). “You” or “your” refers to the authorized person requesting the transportation of goods or similar services to be carried out by us. “Goods” refers to any goods or items you have requested to be transported or arranged for transportation by us.
General Provisions
We are not common carriers and do not hold any liability as such. We maintain the discretion to refuse to quote for the transportation of any goods for any particular reason or to refuse the transportation of certain types or classes of goods. Any pick-up/delivery times or dates provided by us are estimates and are not guaranteed. If we are unable to reasonably meet a pick-up/delivery time or date, we reserve the right to amend that time or date prior to the start of the move.
Our services are governed by occupational health and safety regulations, and we expect your items to meet a standard level of cleanliness. We reserve the right to decline to move items that our movers deem dirty. All your items should be packed into sturdy boxes suitable for moving. If the items are deemed too heavy or unsafe for our movers or equipment, we reserve the right to refuse the work.
Local Moves (within the same state)
Pricing for local moves is calculated on an hourly basis, with increments of 30 minutes, and includes GST. Charges commence upon the arrival of our removalists at your location and conclude upon completion of the move at the final destination address.
A call-out fee, quoted prior to your move, applies to all moves and covers our travel expenses to and from the move location. All moves are subject to a minimum charge equivalent to 2 hours of service. Additional charges, such as waste disposal fees or toll charges (if specifically requested by you), will be borne by you.
Please note that all estimates given verbally (e.g., over the phone) are not to be considered as fixed costs.
If you have items falling under any of the categories below, please inform us at the time of booking:
We reserve the right to refuse to move any of the listed items if we were not informed of such items at the time of booking. Additional charges may apply for moving these items.
You guarantee that the information you have provided to us, which we use to assess the resources necessary to carry out the work, is accurate. You warrant that, in entering into this agreement, you are the owner of the goods or the authorized agent of the goods’ owner.
It is your responsibility to ensure that you or an authorized person is present at all times during the loading and unloading of goods. We will not be held responsible or liable for any incorrect collection of goods, or any loss of or damage to goods if you or a person authorized by you is not present during these processes.
Upon completion of the move, you must conduct an inspection of the goods. Any loss or damage that you consider was caused by us must be reported to our office within 48 hours after the completion of the move. We will not be liable for any loss or damage not reported within this timeframe.
We are obligated to deliver the goods only to you or a person authorized by you in writing to receive the goods. If we cannot deliver the goods for reasons beyond our control, such as no authorized person being present to receive them, or if we cannot access the premises, we reserve the right to unload the goods into a warehouse. Additional charges for storage and subsequent re-delivery of the goods will apply. In such cases, we will make every effort to contact you for alternate instructions.
DNS Removals allows you to cancel, reschedule, or put on hold any local move (within the same state) at least 24 hours before the planned arrival time without incurring a fee, and your deposit will be fully refunded. If such changes are made within 24 hours of the expected arrival time, you will be charged a minimum of 2 hours plus a call-out fee. This will be billed to the same credit card used for the deposit unless you provide a different card at the time of cancellation.
Should DNS Removals need to cancel your move for any reason, we will fully refund your deposit. However, our quotes are subject to availability at the time they were provided. There is no guarantee of availability if booking is made later. If we cannot accommodate your preferred time slot due to lack of availability, we will provide a full refund.
Local Moves (within the same state)
Default and Recovery
Additional Costs
We accept payments via cash, credit card (Visa, MasterCard, and American Express), and bank transfers. We do not accept cheques unless pre-authorized.
DNS Removals strives to quote the most suitable vehicle for your move based on the information provided over the phone or via our online inquiry form. We will not be liable if the truck provided is insufficient for a single move and multiple moves are necessary.
Please inform us of any loading dock height clearance. Our large trucks require a minimum height of 3.7m, and our smaller trucks require a minimum height of 3.2m.
DNS Removals reserves the right to carry the goods via any reasonable route and means. You agree to indemnify us for any delay or damage resulting from the actions of our employees. Any provisions in these conditions that limit our liability also apply to our employees, subcontractors, and their employees.
DNS Removals has Goods in Transit Insurance and Public Liability Insurance, covering your goods if our removalists are found to be negligent. However, we strongly recommend securing additional insurance for instances when our removalists are not negligent. This insurance can be obtained from your current provider.
Upon the successful delivery of your goods, the associated risks are transferred to you. We retain a general lien over any goods we receive from you until any money owed to us under this contract is paid in full.
You are required to inform our office in writing within 24 hours of job completion if any of your goods are lost or damaged. We hold no responsibility for damage caused by insufficient packing or unpacking unless it was done by us or our subcontractors.
Unfortunately, we cannot cover electronics, as these items are considered high-risk and susceptible to damage beyond our control during transportation.
Additionally, DNS Removals Pty Ltd is not a plumbing service. We cannot be held responsible for any issues arising from customers requesting us to connect appliances such as fridges or washing machines. These connections should be carried out by qualified professionals to ensure safety and compliance with relevant standards.
For minor cosmetic damage, DNS Removals Pty Ltd will compensate you $50 per item. Regardless of any damages or loss, full payment must be made once your goods are unloaded.
If the move is for business, trade, profession, or occupation, this clause will apply. We are only liable for any loss or damage that can be proven beyond reasonable doubt to be the direct result of our negligence. In such cases, our liability will be capped at $100 per item or package or $1,000 for all goods moved or stored under this agreement, whichever is less.
Packing materials are not included in our standard service and are billed separately. You can order boxes and other packing materials directly from our company.
It is your responsibility to properly discard used packing materials such as butcher’s paper and cardboard boxes.
DNS Removals Pty Ltd provides professional packing and unpacking services. Each booking requires a minimum of two packers/unpackers.
Please note:
