If a removalist damages your furniture, the removalist may be liable where the damage was caused by their negligence. DNS Removals holds Goods in Transit and Public Liability insurance that can respond where DNS is found at fault, and transport damage should be reported in writing within 48 hours of the move.
Moving furniture always involves some risk, which is why it is worth understanding what your removalist covers before moving day rather than trying to work it out after something goes wrong.
DNS provides local moves from Brisbane and has been operating since 2010, with 1,000+ five-star Google reviews. Our approach is to explain the important details clearly before the move so you understand what happens if furniture or property is damaged.
A removalist may be liable for damage where the damage was caused by the removalist’s negligence during the move.
DNS carries Goods in Transit and Public Liability insurance. These covers are negligence-based, which means the circumstances of the damage matter. For example, a claim may be treated differently where an item was damaged because of how it was handled compared with damage caused by a pre-existing defect or inadequate packing.
If you believe something was damaged during your move, notify DNS in writing within 48 hours and provide clear details of what happened.
You can read the full conditions applying to damage and liability in DNS Terms and Conditions.
Removalist insurance and your home contents insurance are separate forms of cover that may protect you in different circumstances.
DNS holds Goods in Transit and Public Liability insurance that can respond where DNS is found negligent. Your own home contents insurance is separate and may also include cover for belongings while they are being moved, depending on your insurer and policy.
Before moving day, check your contents policy to see whether transit is included and whether any exclusions apply to valuable, fragile or specialist items.
For more information about the cover DNS holds, see our removals insurance information
Antiques and high-value fragile items may require separate specialist or contents insurance rather than relying on standard removalist transit cover.
If you are moving valuable artwork, antiques or particularly fragile belongings, discuss them with DNS before booking and check the appropriate cover with your own insurer.
DNS also provides specialist moving services for items that need additional planning, including piano removals, pool table removals and antique furniture moving.
The important thing is to identify unusual or high-value items before the move rather than assuming every item is covered in the same way.
Whether you need separate transit insurance depends on the items you are moving, your existing insurance and how the damage occurs.
DNS’s Terms and Conditions state that DNS is not responsible for damage caused by insufficient packing unless DNS performed the packing. This makes proper packing especially important when you choose to pack cartons yourself.
If you are unsure about a fragile or valuable item, tell the DNS team what you are moving before the job so you can clarify the appropriate cover.
Full details are available in our Terms and Conditions.
You should report transport damage to DNS in writing within 48 hours of the move and document the affected item as clearly as possible.
Taking photographs of valuable furniture before the move can provide a useful record of its existing condition. If you discover damage afterwards, take clear photographs showing the damage and keep any other relevant information about the item and the move.
DNS crews also confirm the scope of the move on the day. Keeping your own before-and-after photographs provides an additional record if a question about damage later arises.
Contact DNS promptly rather than waiting, as early reporting makes it easier to review what happened.
DNS crews take reasonable care to protect the property as well as the furniture being moved.
Heavy moving blankets and shrink wrap are used where appropriate to protect furniture during transport, while the crew works carefully around floors, doorways, walls and other parts of the property during loading and unloading.
DNS also holds Public Liability insurance for property damage where DNS is found negligent.
Access conditions such as stairs, lifts, narrow entrances and long carrying distances should be discussed before the move so the team understands the property and can plan accordingly.
For the full liability conditions, see our Terms and Conditions.
Choosing the right removalist is about more than just price. You want an experienced team that arrives on time, handles your belongings with care, and provides clear pricing from the start.
With DNS Removals, you benefit from:
Whether you’re moving a studio apartment or a large family home, our experienced team is committed to making your move as smooth and stress-free as possible.
The easiest way to avoid uncertainty about insurance is to discuss unusual, fragile or valuable items with DNS before moving day.
Tell the team what you are moving, how the property can be accessed and whether there are items requiring special handling. This gives you the opportunity to clarify what DNS’s insurance covers and whether you should arrange any additional insurance of your own.
You can request a quote or call 1300 379 302 to discuss your move.
If a removalist damages your furniture, they may be liable where the damage was caused by their negligence. DNS holds Goods in Transit and Public Liability insurance that can respond where DNS is found at fault. Report transport damage in writing within 48 hours. See the Terms and Conditions for full details.
Removalist insurance and home contents insurance are separate covers with different terms and conditions. DNS’s cover is negligence-based, while your own contents policy may provide additional protection during a move depending on your insurer. Check your policy before moving day.
We prioritize your peace of mind, ensuring every move is smooth.
